Refund Policy
Effective Date: January 1, 2025
This Refund Policy ("Policy") outlines the conditions under which refunds may be issued for purchases made through ASIA STARTDIGITAL LIMITED ("we", "our", or "us"). By placing an order or using our services, you agree to the terms of this Policy.
1. General Refund Conditions
We offer refunds under specific conditions as outlined below:
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Refund requests must be submitted within 7 days of receiving the product or service.
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The item must be unused, undamaged, and returned in its original packaging.
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Proof of purchase (e.g., receipt or transaction ID) must be provided.
We reserve the right to deny refund requests that do not meet these conditions.
2. Non-Refundable Items and Services
The following are non-refundable:
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Digital products or downloadable content once delivered
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Customized or personalized items
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Services that have been fully rendered
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Items marked as “Final Sale” or “Non-Refundable” at the time of purchase
3. Return and Refund Process
To request a refund:
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Contact our customer support by phone to initiate your request.
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If eligible, you will be provided with return instructions.
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original method of payment within 7–14 business days.
Customers are responsible for return shipping costs unless the item is defective or sent in error.
4. Late or Missing Refunds
If you have not received your refund after the stated processing time:
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Check with your bank or payment provider
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Contact us to confirm the refund status
Please note that processing times may vary depending on your financial institution.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 7 days of receipt.
6. Fraud and Abuse
We reserve the right to refuse a refund if we suspect fraud, abuse of the refund policy, or violation of our terms of service.
7. Modifications
We may update this Refund Policy at any time without prior notice. The updated version will be effective as of the date it is published on our platform.
8. Contact Information
If you have any questions regarding this Refund Policy, please contact us at:
ASIA STARTDIGITAL LIMITED
Address: OFFICE UNIT NO.3 ON THE 13TH FLOOR OF GRAND CITY PLAZA, NOS.1-17 SAI LAU KOK ROAD, TSUEN WAN, NEW TERRITORIES, HONG KONG
Phone: 77667322-000