Shipping Policy
Effective Date: January 1, 2025
This Shipping Policy ("Policy") outlines the terms and conditions under which ASIA STARTDIGITAL LIMITED ("we", "our", or "us") processes and delivers orders to our customers. By placing an order with us, you agree to the terms of this Policy.
1. Shipping Regions
We currently offer shipping to select regions and countries. Availability may vary depending on the destination and product type. Please refer to our checkout page for region-specific shipping options.
2. Processing Time
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Orders are typically processed within 1-3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Processing delays may occur during peak periods or due to unforeseen circumstances.
3. Shipping Methods & Delivery Time
We offer the following shipping methods:
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Standard Shipping: Estimated delivery within 5–10 business days
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Express Shipping: Estimated delivery within 2–5 business days
Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or carrier issues.
4. Shipping Fees
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the order. Any applicable taxes or import duties are the responsibility of the customer.
5. Tracking Your Order
Once your order has been shipped, a tracking number and carrier information will be provided (if available). Customers are responsible for monitoring the status of their shipment.
6. Delivery Issues
We are not responsible for:
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Delays caused by carriers, customs, or force majeure
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Incorrect or incomplete shipping information provided by the customer
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Unclaimed or refused packages
In such cases, additional shipping fees may apply for re-delivery or return processing.
7. Lost or Damaged Items
If your order is lost or arrives damaged:
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Please inspect the package upon receipt and notify us as soon as possible
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Claims for lost or damaged items may be subject to investigation and verification
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We may offer replacement or refund in accordance with our Return Policy
8. Modifications
We reserve the right to modify this Shipping Policy at any time. Updates will take effect immediately upon posting, unless otherwise stated.
9. Contact Information
If you have any questions regarding this Shipping Policy, you may contact us at:
ASIA STARTDIGITAL LIMITED
Address: OFFICE UNIT NO.3 ON THE 13TH FLOOR OF GRAND CITY PLAZA, NOS.1-17 SAI LAU KOK ROAD, TSUEN WAN, NEW TERRITORIES, HONG KONG
Phone: 77667322-000