Return Policy
Effective Date: January 1, 2025
This Return Policy ("Policy") explains how ASIA STARTDIGITAL LIMITED ("we", "our", or "us") handles product returns. By purchasing from us, you agree to comply with the terms outlined below.
1. Return Eligibility
To be eligible for a return:
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The return request must be made within 7 days of receiving the item.
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The item must be unused, unwashed, and in its original packaging.
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A valid proof of purchase is required (e.g., receipt or order number).
Returns that do not meet these criteria may be refused.
2. Non-Returnable Items
The following items cannot be returned:
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Digital or downloadable products
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Customized, made-to-order, or personalized items
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Final sale or clearance items
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Perishable goods
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Items damaged after delivery due to customer misuse or mishandling
3. Return Process
To initiate a return:
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Contact our customer support team by phone within 7 days of receipt.
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If the return is approved, you will be given return instructions.
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Securely package the item and ship it back to the designated return address.
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Once we receive and inspect the item, we will notify you of the status of your return.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged during shipping.
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We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
5. Inspection and Approval
After we receive your returned item:
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We will inspect it to ensure it meets our return criteria.
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Approved returns may result in a replacement, store credit, or refund as determined by our team.
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Rejected returns will not be refunded or returned.
6. Exchanges
We only replace items if they are found to be defective or damaged upon arrival. For exchanges, please contact us within 7 days of receiving the item.
7. Modifications
We reserve the right to update or change this Return Policy at any time without prior notice. Changes will take effect immediately upon publication.
8. Contact Information
If you have any questions about this Return Policy, please contact us:
ASIA STARTDIGITAL LIMITED
Address: OFFICE UNIT NO.3 ON THE 13TH FLOOR OF GRAND CITY PLAZA, NOS.1-17 SAI LAU KOK ROAD, TSUEN WAN, NEW TERRITORIES, HONG KONG
Phone: 77667322-000